Privacy Policy
General
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you when you are visiting our website.
However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via our website. We recommend that you review the privacy policy of any third-party applications or websites that you use.
Collection of Personal Information
When you use our products or website, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- Phone numbers collected with SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.
- We may periodically send promotional email about new products, special offers or other information that we think you may find interesting using the email address you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
By giving us such information, you will need to consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at
SMS Terms and Conditions
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.
SMS For Consent Communication
The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications If you have consented to receive text messages from The Countertop Factory, you may receive text messages related to: (Appointment reminders, marketing, meetings, and follow-up on cases.)
- For Example: Hello Thank you for contacting The Countertop Factory, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or visit our Privacy Policy [thecountertopfactory.net/privacy-policy] and Terms of Conditions [thecountertopfactory.net/terms-and-conditions]
- Message Frequency: Our SMS message frequency will be from 50 to 1000 text messages daily across all users.
- Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
- Opt-In Method: Customer will Opt-In for SMS messaging from The Countertop Factory through intake forms on their website located at thecountertopfactory.net, this agreement for SMS will not be shared with third parties for marketing purposes.
- Opt-out: Customer will be able to opt out of SMS messaging from (The Countertop Factory) by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START.
Types of SMS Communications
We may send SMS communications in the following contexts:
- Customers and Guests
- Order updates (e.g., order confirmations, shipment tracking, delivery notifications).
- Notifications about account activity or relevant services.
- Promotional messages, if separately consented to by the user.
Standard Messaging Disclosures
- Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions.
- Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
- Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP”. Once you opt-out, you will no longer receive SMS messages from us, except for transactional or legally required communications.
- Help Support: For assistance, text “HELP”, or visit our Privacy Policy [thecountertopfactory.net/privacy-policy] or Terms of Conditions [thecountertopfactory.net/terms-and-conditions]
Cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Our websites and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our websites as well as other websites and interactive services.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Use of Performance Data
The Countertop Factory will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our website or acquired through our products. The Countertop Factory may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.
Use of Personal Information
We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail
Disclosure of Personal Information
We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by The Countertop Factory.
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.
Security
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at